Refund & Return Policy

Last Updated: September 2026

At Cardway PK, we take care in selecting, inspecting, packing, and dispatching our Pokémon TCG products. Because many of our products are collectible and factory-sealed items, we follow specific guidelines for returns, refunds, and product-related claims.

Please read this policy carefully before placing an order. By purchasing from Cardway PK, you acknowledge and agree to the terms described below.

1. Sealed Pokémon TCG Products

Many products sold by Cardway PK are factory-sealed Pokémon TCG products. These products may include booster packs, booster boxes, Elite Trainer Boxes, collection boxes, special collections, and other sealed Pokémon TCG products.

Once a sealed product has been purchased and dispatched, it is considered a collectible item in its original sealed condition. For this reason, we do not accept returns or provide refunds solely because the external packaging has minor tears, dents, creases, wrinkles, scratches, or other cosmetic imperfections.

Such imperfections may occur during manufacturing, handling, storage, or transportation and may affect the appearance of the outer packaging without necessarily affecting the sealed contents of the product.

2. Packaging Condition

Customers should understand that factory-sealed collectible products may occasionally have minor packaging imperfections while remaining completely sealed and unused.

Examples of packaging imperfections that generally do not qualify for a refund include minor tears, small dents, surface scratches, wrinkles, creases, or slight damage to the external packaging where the product remains sealed and the contents are not compromised.

Refund or replacement requests cannot be made solely on the basis of these normal external packaging imperfections.

3. Unboxing & Packaging Evidence

To protect both our customers and Cardway PK, we strongly recommend recording a continuous video while opening your parcel. The video should clearly show the package from the time it is received until the product has been fully removed from the packaging.

A packaging or dispatch video may also be available for an order upon customer request, subject to availability. Such evidence may be used to review an order-related claim and verify the condition of the package before dispatch.

4. Wrong Product Received

If you receive a product that is different from the item shown on your order confirmation, please contact Cardway PK as soon as possible.

Please provide your order number along with clear photographs and, where available, an unboxing video showing the product received.

After reviewing the information provided, Cardway PK will determine the appropriate resolution for the order.

5. Significant Damage During Delivery

If your parcel or product has suffered significant damage during delivery, please contact us promptly after receiving the order.

Customers should provide clear photographs of the shipping package, shipping label, product packaging, and the affected product. An unboxing video is strongly recommended because it can help us verify the condition of the parcel at the time it was opened.

Each claim will be reviewed based on the evidence provided and the circumstances of the order.

6. Change of Mind & Unwanted Orders

We do not accept returns or refunds simply because a customer has changed their mind after purchasing a product, no longer wants the item, or has ordered the wrong product by mistake.

Customers are encouraged to carefully review the product name, description, price, and quantity before completing their purchase.

7. Opened or Tampered Products

Sealed Pokémon TCG products that have been opened, unsealed, altered, or tampered with after delivery are generally not eligible for return or refund.

This includes products that have been opened by the customer and subsequently returned because the contents or cards were not as expected.

8. Items That Generally Do Not Qualify for a Refund

• Change of mind after purchase
• Minor cosmetic imperfections on sealed packaging
• Minor tears, dents, wrinkles, or creases on external packaging
• Products that have been opened or unsealed by the customer
• Products that have been altered or tampered with after delivery
• Damage caused after the product has been received
• Incorrect orders placed by the customer

9. How to Report a Problem

If you believe that your order has a genuine issue that may qualify for replacement, refund, or another resolution, please contact Cardway PK with the following information:

• Order number
• Customer name
• Phone number or email used for the order
• Clear photographs of the parcel and product
• Unboxing video, if available
• A clear description of the issue

Providing complete information helps us investigate the issue more quickly and determine the appropriate resolution.

10. Refund Processing

If a refund is approved by Cardway PK, the refund will be processed according to the applicable payment method and the relevant payment provider's processing procedures.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

11. Order Cancellation

If you need to cancel an order, please contact Cardway PK as soon as possible after placing the order.

Cancellation requests may not be possible once an order has already been processed, packed, or dispatched.

12. Policy Updates

Cardway PK may update this Refund & Return Policy from time to time to reflect changes to our products, services, order process, or business practices.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact Cardway PK through the contact details available on our website.